Cancellation Policy
Cancellation and Appointment Policy
At Dermabright Aesthetics, I understand that plans can change. To protect appointment availability and ensure a fair booking process for all clients, the following policy applies to all appointments.
Deposits and Payments
Online appointments require a 30% deposit, taken by card at the time of booking. This deposit is deducted from the total treatment cost, with the remaining balance payable at your appointment.
Appointments booked directly in the clinic do not require an upfront deposit, as card details are securely held on file. Any payment taken from a card on file will be subject to the payment authorisation provided and the terms explained at booking.
If you cancel with at least 48 hours’ notice, your deposit remains as credit on your client file for a future appointment. Deposits are not automatically refunded.
Cancellations and Rescheduling
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
If you cancel or reschedule with less than 48 hours’ notice, a cancellation fee of 30% of the total booked treatment cost will apply. Any deposit already paid will count towards this fee, and any remaining amount will be payable in accordance with the agreed booking terms.
Rescheduling requests made with less than 48 hours’ notice are treated as late cancellations.
Missed Appointments
If you fail to attend your appointment without providing notice, the full booked treatment fee may be charged, less any deposit already paid towards that appointment.
Following a missed appointment, a 50% deposit will be required to secure any future booking. This deposit will be deducted from the cost of the new appointment.
Repeated missed appointments may result in future bookings being declined.
Late Arrivals
Please contact me as soon as possible if you expect to arrive late. A maximum grace period of 15 minutes applies.
Arriving late does not guarantee that your full treatment can be completed. Depending on the treatment and the time remaining, your appointment may need to be shortened, modified or rescheduled.
Where there is sufficient time to carry out the treatment safely, your treatment time may be reduced and the full agreed treatment price will normally remain payable.
Your safety will always take priority. If there is insufficient time to carry out the treatment safely, I may decline to proceed. Any fee in these circumstances will be assessed fairly in accordance with the circumstances and applicable consumer law.
Children and Guests
To maintain a calm, safe and professional treatment environment, clients are asked to attend appointments alone. Children are not permitted in the clinic.
If you need to bring a companion, please contact me before your appointment to discuss whether this can be accommodated. Guests are only permitted by prior agreement, including for certain cryotherapy appointments.
Please do not assume that additional guests can be accommodated. If suitable arrangements cannot be made, your appointment may need to be rescheduled in accordance with the cancellation policy.
Changes to Health or Medication
Please inform me of any changes to your health, medication or skin condition before your appointment. This allows me to assess whether your treatment remains suitable and whether adjustments are required.
If a treatment cannot safely proceed, I will discuss the available options with you.
Exceptional Circumstances
I understand that serious and unexpected circumstances can arise. Requests for exceptions will be considered individually, taking account of the circumstances and applicable consumer law.
By booking an appointment, you acknowledge that you have had the opportunity to read and understand this policy.
If you have any questions, please contact Dermabright Aesthetics before booking.