Return Policy

At Dermabright Aesthetics, we want you to be happy with your purchases and the services you receive. This policy explains how we handle skincare product returns, faulty items, treatment concerns, refunds and gift vouchers.

 

1. Skincare Product Returns

If you wish to return a skincare product, please contact us at hello@dermabrightaesthetics.co.uk before returning it.

For hygiene and safety reasons, we may be unable to accept returns of opened or used skincare products unless they are faulty or the law requires us to accept the return.

Any returns accepted will be assessed in accordance with applicable consumer law. Please contact us as soon as possible if you believe a product is faulty, damaged or not as described.

Your statutory consumer rights are not affected by this policy.

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2. Faulty or Damaged Products

If your product arrives damaged, is faulty or is not as described, please contact us at hello@dermabrightaesthetics.co.uk with details of the issue.

We will discuss the appropriate next steps in line with your statutory rights, which may include a repair, replacement or refund where applicable.

 

3. Treatment Refunds

Treatment fees are non refundable simply because you change your mind, are unhappy that results vary, or do not achieve your desired outcome, where the treatment has been provided as agreed and with reasonable care and skill.

Treatment results vary from person to person and depend on factors including individual skin response, skin condition, lifestyle and adherence to recommended aftercare. We cannot guarantee a particular result.

If you have any concerns following your treatment, please contact Dermabright Aesthetics so we can discuss your concerns and assess the appropriate next steps.

Nothing in this policy affects your statutory consumer rights. Where a refund or other remedy is legally due, this will be handled in accordance with applicable law.

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4. Gift Vouchers and Treatment Packages

Any expiry dates, booking requirements or restrictions applying to gift vouchers and treatment packages will be communicated at the time of purchase.

If you have a question about a voucher or package, please contact us before making a booking. Any refund or cancellation request will be considered in accordance with the terms provided at purchase and applicable consumer law.

 

5. Contact Us

For all product returns, faulty goods or refund enquiries, please contact:

Dermabright Aesthetics

Email: hello@dermabrightaesthetics.co.uk

Website: www.dermabrightaesthetics.co.uk

Please include your name, details of your purchase and a description of your enquiry so we can help you.